Timeout Proactive Campaigns

Set an automatic dismissal time for proactive campaigns.

Available on:  Pro


Engaging customers with proactive campaigns improves the experience and can boost ancillary revenue.

Depending on the proactive campaign you’re deploying, you may want to limit the amount of time the it remains on the page if people don’t engage with it.

See it in action

The proactive campaign on this page is set to expire in 15 seconds. If it’s already disappeared, simply refresh the page and pay attention to the Ada button on the bottom right.

How to set it up

Step 1

Follow Ada’s technical Embed documentation to learn how to add Ada to your website.

Attached is the code snippet you need to paste into the <head> tag.

⚠️ Be sure to replace <YOUR-BOT-HANDLE> with your own bot handle. Your bot handle is your bot’s unique domain name: https://yourbothandle.ada.support/.

📣Click here to learn how to load a bot on a non-US cluster.


Step 2

Follow the instructions on the Advanced Proactive Campaigns page to create a web campaign. Under the “How long this campaign is shown to customers” section, select “Dismiss after a set time” and indicate the time length.

Step 3

Use triggerCampaign to launch a campaign created via the Ada dashboard in step 2.

ℹ️Use Events to measure how often Ada helps your customers succeed by tracking actions on your website, both inside and outside of their conversations with your bot. Follow this guide to learn about creating and tracking events.


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